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Frequently Asked Questions - Dial-Up
Q. How do I get a dial up number for Wichita?
A. Go to our Dial-Up Numbers Section or any of our online sign-up pages. This will lead you to a page where you enter your state/area code and you will have a listing of our dial up numbers in your area.

Q. Is there a way to check my mail remotely without having to set up a
national account?
A. Go to our Mailcenter or click on Webmail under our Customer Care Section. You will find a page where you enter your full email address, password and you can check your mail from anywhere in the world.

Q. What is my Local Access Number?
A. A local access number is the phone number we provide for you in your local calling area. This will allow you to connect to WAC with no hidden fee’s attached. To find your local access number click here.
Note: It is the customers responsibility to contact their local telephone company to verify the access number is toll free to their location.

Q. How do I change my local access number on a Computer running Windows?
A. Double-click the My Computer icon.
Double-click the Dial-Up Networking icon.
Click once on the connection icon you wish to change, and from the File menu, choose Properties.
In the Phone Number text box, type your local WAC dial-up access number.
Click the OK button.
Note: It is the customers responsibility to make sure the number is a local toll call according to location.

Q. How do I change my local access number on a Macintosh?
A. Click here to go to our Macintosh area. This will describe how to alter your Macintosh dialer/ppp session.

Q. What does "Unlimited Dial Up access" mean?
A. WAC accounts are unlimited. Meaning that WAC doesn’t charge by the hour of usage with your account. And you can use the service as much as you wish within reasonable limits. Please read the Terms of service and Usage Policy.

Q. How many people can connect at one time using one WAC account?
A. Only one person per dial up account can be online at a time. It is possible to access the Internet from two or more separate computers with one WAC account, just not at the same time. We use a single user Authentication scheme, again this means one connectivity per user account. If you’d like to user several accounts at once, we have an option for that.

Q. What are the settings that I will need to know to use WAC DNS / Name Servers?
A. You should leave this as "server assigned." If this is unfeasible for you or you’re using a UNIX machine and need to specify the DNS information then you can, set your primary server according to this information:
Primary DNS: 208.161.116.1
Secondary DNS: 208.161.116.2

Other common information:
Incoming Mail / POP3 Server: Use mail.wac.com
Outgoing Mail / SMTP Server: Use mail.wac.com
News / NNTP Server: Use news.wac.com

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Frequently Asked Questions - DSL
Do all customers qualify for DSL service?
In addition to having DSL available in their central office, customers must be less than 14,000 feet from their central office or live in a neighborhood where DSL Gateway has been installed. Please note that the measurement from the central office to the customer premise is the length of the telephone line facility, not street miles or air miles. Additionally, they must have a telephone line qualified to carry the DSL signal.

Not all customers within 3 miles of a DSL-equipped central office (or who reside in a neighborhood where DSL Gateway has been installed) will qualify for DSL service, due to existing conditions of the telephone line. Examples of limiting conditions are bridge taps and load coils, which are used as part of the telephone company infrastructure to provide better voice service. These devices interfere with the DSL signal. When a customer's line has these conditions, the line is not qualified to carry the DSL signal. Historically, approximately 60 - 65% of customers out of each central office will qualify for the service.

When does my billing start?
DSL billing will begin when we have activated your DSL service on our network.

What is included with the personal DSL offer?
DSL Internet service at a speed of up to 1.5 Mbps downstream/128 Kbps upstream*. Unlimited "instantly available" Internet access 24 hours a day, 7 days a week. One static IP address, three email boxes, personal home page account up to 10MB, technical support 7:00am - 10:00pm, 7 days a week, professional in home installation and a one-year term commitment.

*Actual speeds may vary due to Internet congestion, server or router speeds, protocol overheads, and other factors that cannot be controlled by SBC Companies. Access speed is between customer's location and the DSL-equipped Central Office or Gateway

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Frequently Asked Questions - Hosting and Design
Q. How much do you charge for hosting?
A. We offer several convenient hosting packages to suit every need.  Please check out your options at our Domain Hosting page.

Q. I already have a webmaster.  Can I still host with you?
A. Of course, it does not matter whom you use for your Web site Design purposes, you can host with us irregardless.

Q. I want to design my own site, how do I do that?
A. There are many different software applications available for design purposes, we  recommend you visit your local Office Supply Store and ask what would best serve your needs.

Q. What is the difference between FrontPage extensions and FTP Access?
A. FrontPage extensions is a way of editing your Web site if you are utilizing Microsoft FrontPage to design your site, it allows you to enter your site "live", make changes, and save them on the spot; much like a Word Document.  FTP stands for File Transfer Protocol, meaning you use Software X to design your site on your computer's hard drive, and upload it to the web when you are ready.

Q. How many e-mail boxes can I have with my account?
A. Depending on the package you have chosen, your e-mail box maximum varies from a minimum of 20 upwards.  Please check out our packages at our Domain Hosting page see which category you fall into.

Q. I signed up for the basic package, but would like to upgrade to the Developer Package.  Can I do that?  And if so, is there a set-up fee?
A. You can upgrade your packages anytime, and there is no set-up fee.

Q. How much do you charge for Web Design?
A. Since our company only designs custom Web sites, giving our clients exactly what they want, it is virtually impossibly to quote a price without knowing more details.  Please contact our office for details.

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Frequently Asked Questions - FTP & Frontpage
Q. How do I upload with a FTP (File Transfer Protocol)?

A.	Hostname: ftp.wac.com Username: wac.com Password: yourpassword (example: swordfish) Address: <http://www.wac.com/username>

Basic Information:
To give yourself an Internet Presence you’ll first need to create the web site. This would be done in HTML (Hyper Text Markup Language). To do this, you will need a program that can create HTML. Such programs as HomeSite 4.0 and DreamWeaver4 are some popular HTML creators. Once the HTML is created you’ll need to upload your site with a program capable of FTP (File Transfer Protocol). This allows you to place your web site on our Servers for viewing.

Some fairly popular FTP programs are WSFTP and FTPright. These are simple and effective for your web based needs. They also have very explanatory help files and easy to use drag ‘n drop capabilities.

NOTE: Here at World Access Communications we don’t offer technical support on how to build your web site but we do offer technical help for the procedures to upload it with FTP and the like. If you would like a professional approach to web site development then click here for more details..

Q. How do I upload using MS FrontPage 2000?

A.	STEP1: Open Front Page 2000. STEP2: Click file then open web. STEP3: Type in the domain name. (example: <http://www.wac.com/username>) STEP4: Click open. This will get you in to FrontPage 2000.

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